F.A.Q

WHAT ARE THE PAYMENT OPTIONS?

We accept all Visa Debit Card, Mastercard and Paypal payments.

LOST OR STOLEN ORDERS

COVID 19

We got you salty sailors.

You want to know if we are still shipping out the goods. 
We are still fulfilling and shipping orders with the exception of orders shipping outside UK & Ireland. We are currently unable to accept orders shipping to USA and Austraila at this time and all other orders may experience shipping delays between 2-5 business days. For more details, please check out our shipping section here.

Once your items are shipped, we are not liable if they are lost or stolen. If your tracking number shows that your package was delivered but you did not receive it, please allow 2-3 more days for delivery before contacting your carrier for more information.

WHEN WILL MY ORDER BE SHIPPED?

WHAT SIZE AM I?

We recommend using a tape measure to find your perfect fit. If you're in between sizes on our size chart, we suggest sizing down for a more compressive fit, or sizing up for a more relaxed fit. If you're still unsure about your size, drop us a line at info@saltyyogisouls.com and we'd be happy to help.

Just a tip! Your leggings may feel a bit snug on your first wear but this is totally normal! Our fabric was designed to provide optimal compression but you’ll find that these styles will relax and shape to your body the more you wear them & soon feel like a second skin!

Once your order is placed, it will ship out in 1-6 business days. After you receive a shipping confirmation, you can add on the shipping time estimates below.

  • UK and Ireland: 3-5 business days

  • EU: 3-8 business days

  • USA & Canada: Unfortunately, we have to temporarily pause our shipments to the UK & Canada. We’re working on getting this reinstated ASAP. Don’t worry — when it’s back, you’ll be the first to know.   

HOW ARE PLASTIC BOTTLES TURNED INTO LEGGINGS?

HOW DO I WASH & CARE FOR MY SALTY YOGI SOUL PIECES?

Wash in cold water and hang to dry — it’s better for the environment and reduces energy use in addition to being the best way to take care of your clothes. On this topic, you might want to consider doing this with your all your garments…

ARE YOUR PIECES SEE THROUGH?

We know your vibe, no one wants to wear see through leggings- or if you do, you do you boo. Salty Yogi Souls are sheer proof. Hence why our ranges are opaque, with the majority of colours being 100% sheer-proof. However, our lighter colours are our only ones that are not 100% sheer-proof, so perhaps wearing knickers that matches your skin tone might be an idea if your feeling unsure. 

IS EVERYTHING ECO FRIENDLY?
We're like the earth's number one fan, so being eco-friendly is at the top of our priorities, as is giving you as much information as possible. Here’s a breakdown of some of our products and how it stacks up.
Packaging: Our packaging is 100% recycled and recyclable, so don’t throw it away!
Turn to Starboard Range: Made from recycled fishing nets and other waste using ECONYL® yarn, our Inspiration fabric is made up of 83% regenerated nylon and 17% spandex.
Inspiration Range: Diverts 15 bottles from our oceans and contains 81% RPET and 19% EA, using Repreve fabrics.

Did you know almost all synthetic activewear is made from plastic? We just make ours with materials that would otherwise clog landfills and pollute the earth. It all starts with 100% post-consumer water bottles that have their labels removed, are crushed into billions of miniscule chips, and then washed until they’re sparkling clean.

After a bunch of science stuff with names like “polymerization,” you get a soft, recycled yarn that eliminates the need for petroleum and diverts water bottles from landfills at the same time. 

IS YOUR RECYCLED POLYESTER BPA FREE? 

Yes, it is. We also are those like minded souls who ask, because there is a lot of confusion about what kind of plastic is floating around (sorry not sorry about the pun), so let’s be frank about it. Plastics that contain BPA are polycarbonates, or the type of plastic specifically used in reusable water bottles.
Our recycled fabrics are polyethylene terephthalate and is used in single use water bottles and food containers. This type of plastic has been repeatedly tested over 30 years for its safety. Sure I'll tell you now if it’s safe for your water bottle, your legs will be grand.
 

WHAT IS YOUR RETURN POLICY?

We happily accept unworn, unwashed items with the tags still attached within 30 days of their ship date. Once your return has been scanned and confirmed, we will either process your refund to your original payment method, initiate your exchange, or issue your shop credit as requested.
All promotional purchases, such as leggings redeemed with a free legging promotion, free gifts or items marked final sale are not eligible for returns or exchanges.
 
Only use our pre-paid return labels so we can be sure to track your package. We are unable to refund lost returns using labels other than our own.

DO ALL COLOURS FIT & FEEL THE SAME?

You may notice some of our colours have a different touch. Each colour goes through an individual dyeing and brushing process, which results in some feeling a little stretchier than others, no harm in that though, all of our colours carry the same durability, compression, and quality across the sea. Thats what makes us all beautifully unique. 

I'M UNABLE TO RECEIVE  MY PACKAGE AT MY SHIPPING ADDRESS. WHAT CAN I DO?

As much as we'd love to, we're unable to update shipping addresses once an order has been shipped. We highly recommend reaching out to your carrier and requesting that your mail be held or signed for by a neighbours.

HOW DO I MAKE A RETURN?

To mail it in:
1. Head over to our Returns & Exchanges page here.
2. Fill out the Order Number and Postcode Code promts.
3. Select the item(s) you’d like to return and specify the return reason(s).
4. Select your refund preference.
5. Print out the label provided in your return confirmation email and send back your item(s) within 30 days.
Make sure to only use our pre-paid return labels so we can make sure to track your pieces. We are unable to refund lost returns using labels other than our own.

Your refund (or store credit) will be processed immediately once your return has been scanned in by the carrier. From there, it usually takes between 5-10 business days for your refund to post to your account depending on who you bank with.
Please note there will be a £5 shipping and restocking fee for mail-in refunds, but exchange requests are free. If you’re submitting a return for store credit, your restocking fee will be waived.